What was once IT, has become, BT,
Business Technology.
One of the easiest means by which to feel the accuracy and impact of this claim of transformation is to imagine
how your business or agency would function without its IT resources. Virtually all business functions require
an IT resource to be performed. Just try performing one of the simplest and most enduring business practices,
that of writing a business letter, without an IT resource (in this case, a computer, its operating system, a word
processor, a letterhead file/image, and very likely an email application).
Now take that same issue, the execution of a business process without an IT resource, and apply it to more complex functions like order entry, or inventory management, or report delivery, or collecting and amalgamating data from disperse Internet-sites, in fact any complex business function, and the picture is clear. Today, business without IT cannot function. IT is now BT .
Be the “Automator”
The transformation of IT into BT has been fueled by the promises and deployment of automation across all business functions. The rollout of ERP systems, the adoption of Internet and/or cloud-based software and infrastructure, the adoption of policy-based IT management (e.g. ITIL) are all done with the aim of providing automation, i.e., greater operational efficiency, to the business or agency. The automation can be applied to business functions native to your business’s core competency (like shipping a product, signing a contract), or to ancillary and support functions (like HR and IT administration).
If automation can make your people more productive, if more meaningful work can get done in less time and at less cost, automation will pay for itself.
A second Forrester report in fact recommends: “Be the Automator, not the Automated.” This seemingly warning is in actuality sound advice and suggests that the ability to continuously deliver automation to your organization is a key element to ensuring ongoing mission-critical value. Automation can be a significant element in keeping your organization competitive, profitable and within budget constraints. If the option is to be automated, or to be recognized as the organization’s go-to resource for keeping operations competitive, the choice is clear. But, the question remains, how to deploy automation and where?
What in IT needs automation
Repetitive processes are ideal candidates for service automation. Given that most organizations report that 80% of their incident volumes involve incidents they have seen before and have experience with, the majority of customer service and support events potentially can be handled using some type of automation. In these cases, service desk professionals can create incident models that predefine and document the steps required to resolve commonly occurring incidents. These steps can often be automated using support automation software . For example, connectivity/VPN, application, email and printer problems are common and easy to model, and their resolutions can often be automated. Using incident models in this way can greatly reduce response times required to handle future recurrences and can eliminate a significant number of service desk calls – particularly those that can be identified and remediated easily.
Realizing the Benefits of Support Automation Companies can have significant cost reductions and business benefits from support automation technologies. For example, large enterprises have seen improvements in productivity resulting in millions of dollars of annual savings. At the same time, they can:
• Reduce volume of incidents driven to the service desk
• No scope for manual errors.
• Reduce mean time for resolution to almost seconds.
• Improve availability of application by making sure all dependencies are monitored with automated support logic.
IT automation workflow products are triggered on a particular condition and then executes actions on the source object based on the tasks defined in the action sequence.
Case Scenario 1- Suppose there is critical business service "A" running on a server which has to be in "started" state always. Concern of the business is that any downtime on this service will adversely impact their business and to get this supported by a team , it will take costly resource to monitor the status and shall take about 15 -30 minutes to restart the service. Here comes IT Automation to help you in a cost effective, high efficiency and the only full proof way to auto remidiate in seconds.
IT Automation logic will be as follows
Case Scenario 3 - Server is reporting high memory usage as the critical application hosted on the server is encountering memory leaks. The application consumes all memory till the point ,server dies as a result of no available memory. It takes 30 minutes on an average for a technician to get the server up and restarted, since memory detection and remediation is manual.
Automate IT helps us to get this scenario sorted in less than 5 seconds from the point of memory leak and making sure that all application log files are backed up and emailed to the concerned technician successfully.
Need to know which product can take care of all such issues - Read my next blog Best IT Automation Product for your organization
Now take that same issue, the execution of a business process without an IT resource, and apply it to more complex functions like order entry, or inventory management, or report delivery, or collecting and amalgamating data from disperse Internet-sites, in fact any complex business function, and the picture is clear. Today, business without IT cannot function. IT is now BT .
Be the “Automator”
The transformation of IT into BT has been fueled by the promises and deployment of automation across all business functions. The rollout of ERP systems, the adoption of Internet and/or cloud-based software and infrastructure, the adoption of policy-based IT management (e.g. ITIL) are all done with the aim of providing automation, i.e., greater operational efficiency, to the business or agency. The automation can be applied to business functions native to your business’s core competency (like shipping a product, signing a contract), or to ancillary and support functions (like HR and IT administration).
If automation can make your people more productive, if more meaningful work can get done in less time and at less cost, automation will pay for itself.
A second Forrester report in fact recommends: “Be the Automator, not the Automated.” This seemingly warning is in actuality sound advice and suggests that the ability to continuously deliver automation to your organization is a key element to ensuring ongoing mission-critical value. Automation can be a significant element in keeping your organization competitive, profitable and within budget constraints. If the option is to be automated, or to be recognized as the organization’s go-to resource for keeping operations competitive, the choice is clear. But, the question remains, how to deploy automation and where?
What in IT needs automation
Repetitive processes are ideal candidates for service automation. Given that most organizations report that 80% of their incident volumes involve incidents they have seen before and have experience with, the majority of customer service and support events potentially can be handled using some type of automation. In these cases, service desk professionals can create incident models that predefine and document the steps required to resolve commonly occurring incidents. These steps can often be automated using support automation software . For example, connectivity/VPN, application, email and printer problems are common and easy to model, and their resolutions can often be automated. Using incident models in this way can greatly reduce response times required to handle future recurrences and can eliminate a significant number of service desk calls – particularly those that can be identified and remediated easily.
Realizing the Benefits of Support Automation Companies can have significant cost reductions and business benefits from support automation technologies. For example, large enterprises have seen improvements in productivity resulting in millions of dollars of annual savings. At the same time, they can:
• Reduce volume of incidents driven to the service desk
• Reduce mean time for resolution to almost seconds.
• Improve availability of application by making sure all dependencies are monitored with automated support logic.
IT automation workflow products are triggered on a particular condition and then executes actions on the source object based on the tasks defined in the action sequence.
Case Scenario 1- Suppose there is critical business service "A" running on a server which has to be in "started" state always. Concern of the business is that any downtime on this service will adversely impact their business and to get this supported by a team , it will take costly resource to monitor the status and shall take about 15 -30 minutes to restart the service. Here comes IT Automation to help you in a cost effective, high efficiency and the only full proof way to auto remidiate in seconds.
IT Automation logic will be as follows
- check the status of the service "A" on the server
- If status of the service is "Stopped" , trigger Automated workflow logic
- As part of Automated logic
- Run the service "A" by using run command
- Make sure the service is in "running" state by checking the appended logs
- Write into the event log "Service started by AutoMate Logic"
- Close the connection
Now the above scenario should be accurate and instantly for the automation to be effective.You can make the scenario exhaustive based on the requirement.
I used AutoMate to automate this scenario and guess what , it works brilliantly.The service was restored in less than 10 seconds post outage.
Case Scenario 2 - There are times when the application folder of the business critical app has exceeded a certain size because of which there is no space for the new files to be generated. Organization need to Hire L1 support who then manually navigate through directory and delete certain junk files to make space.It can happen days after days for hundreds of server with each application having different folder structure. Here come IT automate to save you dollars, and make sure the activity is completed successfully in matter of seconds rather than hours.
Automate IT logic for such a scenario will be
1.Check the folder size of C:\Oracle
2.Evaluate if it is greater than 99 GB
3.If yes,Stop and kill the Oracle process running on the machine
4.Navigate to Oracle/Logs and delete all file before last 10 days.
5.Write the deletion action into the windows logs.
6.Restart the Oracle service on machine.
7.If there are no files available for delete, email the application admin for L2 verification or delete files from another location.
8.Close the connection
Thats it!! this logic runs through all oracle servers in matter of seconds eliminating need for L1 team to do a task.
I used AutoMate to automate this scenario and guess what , it works brilliantly.The service was restored in less than 10 seconds post outage.
Case Scenario 2 - There are times when the application folder of the business critical app has exceeded a certain size because of which there is no space for the new files to be generated. Organization need to Hire L1 support who then manually navigate through directory and delete certain junk files to make space.It can happen days after days for hundreds of server with each application having different folder structure. Here come IT automate to save you dollars, and make sure the activity is completed successfully in matter of seconds rather than hours.
Automate IT logic for such a scenario will be
1.Check the folder size of C:\Oracle
2.Evaluate if it is greater than 99 GB
3.If yes,Stop and kill the Oracle process running on the machine
4.Navigate to Oracle/Logs and delete all file before last 10 days.
5.Write the deletion action into the windows logs.
6.Restart the Oracle service on machine.
7.If there are no files available for delete, email the application admin for L2 verification or delete files from another location.
8.Close the connection
Thats it!! this logic runs through all oracle servers in matter of seconds eliminating need for L1 team to do a task.
Automate IT helps us to get this scenario sorted in less than 5 seconds from the point of memory leak and making sure that all application log files are backed up and emailed to the concerned technician successfully.
Need to know which product can take care of all such issues - Read my next blog Best IT Automation Product for your organization
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